Known Issues

Asperato Repeat Payment job failure
In some orgs the daily 'Asperato Repeat Payment' job will fail with the message "Access to entity 'AggregateResult' denied: Entity...
Thu, 2 Jan, 2020 at 10:38 AM
GoCardless recurring payment record updates failing in rare instances
We have identified that in some rare instances recurring GoCardless payments are not being updated on customer orgs due to timeout failures. Recurring payme...
Mon, 10 Jun, 2019 at 3:03 PM
Duplicate payments generated in Asperato ONE from multiple Authorisation payment requests
In existing versions of Asperato ONE application it is currently possible to click "Process payment" button multiple times, when taking an immedia...
Wed, 29 May, 2019 at 3:18 PM
Single batch volume issue in the current Asperato package
In the current Asperato package release an issue has been identified, which is causing a single batch to fail when payment volume exceeds 50,000 records. Th...
Fri, 14 Jun, 2019 at 12:48 PM
How to amend the Asperato settings after creating a Sandbox
When you create a sandbox from a live production org. Salesforce will copy across the meta data, meaning that the live Asperato configuration gets ported to...
Thu, 31 Oct, 2019 at 4:33 PM
How to grant access for Asperato support
Grant the Asperato technical team access to your Salesforce Org using the ‘Grant Login Access feature’ as follows: Salesforce Lightning: At the top of any...
Thu, 2 Jan, 2020 at 11:37 AM
Asperato v2.10 to v2.11 Upgrade Failure
Issue There is a known issue with upgrading Asperato v2.10 to 2.11. The upgrade attempt fails with the following error: “You can't remove desig...
Mon, 10 Aug, 2020 at 1:18 PM
PSPs with no connection status available
When creating a new PSP connection on Asperato ONE, users must enter the authentication details provided by their PSP. If the details are correct, a tick wi...
Mon, 18 May, 2020 at 4:50 PM