We have identified that in some rare instances recurring GoCardless payments are not being updated on customer orgs due to timeout failures. Recurring payments that have failed are likely to be over 10 days old and have a status "Submitted for collection".
The team are currently dealing with these update failures on case-by-case basis and sorting out affected customer records manually. We aim to develop a fix for this issue as soon as possible and release it with one of the future package versions.
If you believe that any of your payment records have not been updated as expected, please let us know by sending an email to email@example.com.