Troubleshooting

Version control
Please ensure you are running the latest version of Asperato ONE. New packages, containing new bugfixes, are constantly being released. If you are having is...
Thu, 14 Feb, 2019 at 11:08 AM
Can't collect refunds
This is likely to be one of a few scenarios: Refunds are not enabled by your payment processor. If this is the case, you'll need to contact them t...
Mon, 11 Feb, 2019 at 3:27 PM
The "Asperato Setup" page is blank
You'll need to enable, and deploy "My Domain" to you users before you can view the "Asperato Setup" page. Please see instructions f...
Thu, 14 Feb, 2019 at 11:00 AM
Can't complete setup - an error dialog appears
If an error dialog appears when you try to setup Asperato, it may be because you didn't allow the remote sites during setup. To check this, from Se...
Mon, 11 Feb, 2019 at 3:33 PM
A transaction has been processed by my PSP, but is still marked as "Pending" or "Awaiting submission"
This is usually caused by Salesforce blocking an update that we tried to post. If this is the case, you should have a "courtesy notification email"...
Fri, 23 Aug, 2019 at 11:56 AM