This is usually caused by Salesforce blocking an update that we tried to post. If this is the case, you should have a "courtesy notification email" with details of what we tried to update, and what stopped us updating it (usually a trigger or flow that failed.) If that doesn't appear to be the case, please email quoting the "Asperato reference" field of the relevant payments and authorisations so we can investigate.

You may also want us to update the email we hold on record that is the receiver of the courtesy notifications.