Please ensure you are running the latest version of Asperato ONE. New packages, containing new bugfixes, are constantly being released. If you are having issues, as the first port of call please check if you are using the latest package version and upgrade if necessary:
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EcrOnUAJ
If you are having issues that this page doesn't help you resolve, please email support@asperato.com with details of your issue.