When using GoCardless through Asperato to collect Direct Debits, there is a checkbox a customer can select if their Bank Account requires two or more signatures to authorise a Direct Debit setup.


Selecting the link will download a form to enter in Direct Debit details, as these cannot be collected through the API.


The customer setting up the Direct Debit will need to follow these steps:

  1. Downloads the form following the link from the Payment Page (See image above)

  2. If they can use PDF editor, they can automatically enter their details onto the Mandate form, otherwise they will need to print it off and manually fill it in

  3. The completed form needs to then be sent to the Client (Company requesting the Authorisation setup)


Once the Direct Debit form has been received, you will need to follow these steps with GoCardless:

  1. Create the Mandate on you GoCardless dashboard

  2. Email help@gocardless.com with a copy of the PDF form 


Once the mandate/s have been created and GoCardless have a copy of the form, you need to follow these steps with Asperato:

  1. Email support@asperato.com with the following information:

    1. Salesforce Id of the Authorisation record

    2. Asperato Repeat Reference (e.g: 1234-A114nnnn) 

    3. PSP Repeat Reference (e.g: MD0####### one)

  2. Asperato will then import the data into Salesforce so that the two systems align