Asperato courtesy notification is an email that informs the customer when there has been an issue updating data in Salesforce. This notification is generated by the system and is sent from email address.

Payment record updates can fail for various reasons and further details are usually included in the courtesy notification. Typical examples include broken flows, triggers or other customisations that might be preventing payment records from being updated. In some instances record updates may also fail due to configuration issues with Asperato integration.

At present it is not possible to resend these notifications and customers have to perform a manual record update once the issue has been rectified.

An example courtesy notification email can be seen below

From: <>

Sent: 13 January 2021 00:00


Subject: Courtesy notification from Asperato: Salesforce failed to accept data from Asperato

Asperato attempted to post data to your Salesforce org. Unfortunately Salesforce was unable to accept the data.

The reason text given by Salesforce was:

A LoginFault error has occurred - Invalid username, password, security token; or user locked out.

Raw JSON request: null

Donation ID is ***************

Order Id is **************

Cross Reference is **************

Transaction Type is payment

Repeat reference is ******************

Repeat cross reference is ************** Card type is Not applicable Repeat transaction reference is ************** Account number is ******** Frequency is ANN Amount = 100.00

If you need help interpreting the Salesforce reason text, please speak to your Salesforce consultant.

To identify this transaction with your Payment Services Provider please use the Order ID or the Payment Cross Reference. Once identified you will need to manually update Salesforce accordingly.

If you have any questions relating to the content of this email please email